Frequently Asked Questions
How do I contact you ?
We really hope you’ll come in and try some beds but…
Phone: (540) 943-5850 or 800-488-5850
Mailing Address 431 West Broad Street, Waynesboro, VA 22980
What Are Your Business Hours
Our Waynesboro store
Monday – Thursday 9-6
Friday 9-7 and Saturday 9-4
What’s the best bed ?
At the risk of giving you a flip sounding answer; The one you like.
O.K. how about this; The one that fits you.
We have always liked beds that conform, mold, fit or adjust to you.
For years we’ve been trying to put curved bodies on flat beds. Square peg in a round hole or something like that.
My top three picks:
- Waterbeds were our first love (they’re still great if that’s what you like, I do).
- Then air beds came around. Some of the same ideas without the weight.
- Now “Swedish” or memory foam give that great body fit without water or pumps.
Many innerspring mattress now give a better body fit than they used to.
It’s a lot of personal preference.
So now I hope you see the advantage of coming in and taking a nap!
What About Firm vs. Soft vs. Supportive ?
One last time hard beds are dead! If that’s what you really love we have them.
Recent studies have shown that ,in general, those who sleep on a MEDIUM firmness mattress sleep longer and better. We’ve been saying it for years: curved body + hard , flat mattress = not the best sleep.
Too soft can be bad news too. We like supportive. Something that fits you evenly.
Try this test (it’s one you can take laying down!) lay on your back and try to slip your flattened hand in the small of your back.
The harder it is to do that the better I like that mattress! Simple!
Studies published in the medical journal “The Lancet” have shown that a medium firmness mattress (what Park Place calls “plush”) allows most people to sleep better.
Now that doesn’t mean EVERYONE but MOST. It’s still personal preference.
What About 30 or 90 night trials?
Sorry folks we can’t do it. It’s the law.
Virginia has some pretty stiff laws concerning bedding and what’s new and what’s used.
Technically once it leaves my hands it’s used. It can be resold BUT only after sterilization and only then with a bright yellow tag that says its used, sterilized and that its contents are unknown.
That protects you from getting someone else’s “cooties” or who knows what else!
Some companies offer “trial periods” BE AWARE!
Where do the mattresses go that someone else doesn’t like?
Either the business jacks up their prices to account for returns (you pay) or they move that mattress to some unsuspecting soul (you pay)!
So take your time when choosing a new mattress.
Don’t rush. Don’t fall victim to the “sale of the moment” or “the bed my manager said we got to sell!”
Our only exceptions come from Tempur-Pedic because they will take them back from us. Ask for details.
What Is Your Return Policy?
I’m sorry we even have to write this out but here it goes: We can not take back any mattress unless there is a warranty problem. (The possible exception is Tempur-Pedic where the mattress is shipped back to Tempur-Pedic.
You pay the shipping and what is left is available as an in store credit to spend as you wish) .
The Virginia Department of Health has some very strict laws about used bedding. These are for everybody’s protection.
Stores that do “take back” mattresses or offer “comfort guarantees” have to be doing something with those mattresses. (See 30 or 90 day trial above)
That’s why we try our best to fit you with the best mattress for you every time.
Nobody wants to make mistakes (us included) so take your time. Ask questions. Take naps on our time.